Support: Blogo FAQ

You can find answers to the most frequently asked questions below:

  1. What blog systems does Blogo support?

    Blogo currently supports the following systems:

    Through Blogo's integration with Ping.fm, you can post to all of its supported services as well:

    We are working on full support for Vox, Plone, Tumblr, Dotclear, Livejournal and others. Email us your requests.

  2. Why is Blogo posting a bunch of HTML tags to my blog? It looks like all of the "<" characters are being removed.

    This is due to a bug in some installations of PHP which depend on libxml2, and will affect all remote blog editors, not just Blogo. Get in touch with your host and send the link to this bug report. Your host will have to reinstall PHP to fix this issue.

  3. Blogo doesn’t recognize my blog, or complains that it can’t find my RSS feed. What should I do?

    First, check your blog’s address in Safari exactly as it was entered into Blogo. Then, check your blog’s homepage HTML (by right-clicking and selecting “View Source”). There should be a section similar to the text below at the top of the page:

    <link rel="EditURI" type="application/rsd+xml" title="RSD" href="http://yourblog.com/xmlrpc.php?rsd" />
<link rel="alternate" type="application/rss+xml" title="RSS 2.0" href="http://yourblog.com/?feed=rss2" />
<link rel="alternate" type="application/atom+xml" title="Atom 1.0" href="http://yourblog.com/?feed=atom" />

    If you do not find this code, check with your blog’s host or email us for more assistance.

  4. Why does Blogo complain about invalid XML when downloading my recent posts?

    One of your posts may contain invalid characters which cause Apple's XML library to fail. This happens often when pasting in text from Microsoft Word (quotes are the cause of many issues). Choose "View Response", and check the output which appears for more details.

  5. Why does Blogo show a Flash security warning when I preview my post?

    Some sites (Vimeo is one example) use an older, depreciated Flash security model. Computers with newer versions of Flash will show an alert when embedded content from these sites is viewed on the local hard drive.

    To remove this warning, go to the Flash Security Settings, click "Edit locations…", then "Add location…", and choose the folder Library in your home folder.

  6. Why does Blogo keep asking for my password?

    You may be having trouble with your Keychain database. Please follow Apple's instructions for running Keychain First Aid and, if that does not resolve the issue, reset your Keychain.

  7. Why does "Change case" not work when I select an entire paragraph?

    We believe this to be a bug in WebKit, and it will affect the editor anytime a selection borders on a line or paragraph break. We are trying to bring this matter to the attention of the WebKit development team.

  8. After I move the cursor next to a link or other styled text, why does the next text I type have the same style?

    This is the intended behavior of WebKit, and is consistent with the way formatting works in other programs (like TextEdit) which use standard Mac textfields.

  9. Does Blogo work behind a firewall?

    Blogo should respect your network settings. Make sure you’ve configured the proxy settings in the Network System Preferences.

  10. My blog is private or uses a secure protocol, and Blogo can’t figure out what type of blog it is.

    Blogo does not currently support private blogs. We are working on support for this in a future release.

  11. Why is Blogo mixing up tags and categories?

    Categories are prefixed with a hash (#) by Blogo to distinguish them from tags.

  12. I’d like to store my images via FTP, Flickr, or (insert service here).

    We are working on expanding support for new services. Email us your requests.

  13. Why am I getting “Error 500” when I try to post or upload an image?

    Most likely, something on your blog is not configured properly for remote editors. You should check the permissions for your uploads folder, or check your server’s error logs if you host your own blog. If you have a TypePad, Blogger or other hosted account, contact their support staff for more assistance.

    You also might try removing any plugins installed, as they can cause conflicts with remote editors.

  14. Why can’t I post videos or other embedded content to my WordPress.com weblog?

    For security reasons WordPress.com removes these tags from posts. You can read more details at their FAQ on the subject.

  15. Why don’t my footnote links work on my WordPress.com weblog?

    To avoid compromising the blog layout, WordPress.com removes class and id attributes from posts. You can read more details at their forum post on the subject.

  16. WordPress will not let me upload images, complaining “xml not well formed”. Why can I upload images with other blog clients but not Blogo?

    Blogo stores metadata in the User Comments field of image’s EXIF data. There is a bug in WordPress 2.5 which affects images with EXIF data sent via XMLRPC. This has been fixed in the latest release, so upgrading should be all that you need.

    If this is not the issue, there might be a plugin which is outputting warnings and invalidating the XML. Try disabling your plugins and testing with a base install.

  17. Why does Blogo sometimes not show drafts on my Blogger account?

    We believe this to be a bug in the Blogger feed. We are working to get Google's attention on this problem.

  18. Why are international characters messed up when I post from Blogo?

    Your database is probably encoded using Latin-1 or another format other than UTF-8. The XMLRPC format used by most systems requires that text be sent in UTF-8, and unless the blog system converts that text to the proper encoding for the user’s database, all international characters will be corrupted. Because some supported systems do not perform this step, Blogo only supports UTF-8.

  19. Blogo is filling my blog's HTML code with inline styles. How can I turn this off?

    Open the Advanced Preferences, and select "Remove inline styles from HTML". If you choose this option, you should make sure your blog's CSS is configured properly to avoid layout bugs. See the chapter on Preferences in Blogo's help documentation for more information.

  20. Why does Blogo return a 500 error when downloading my RSS feed on a fresh Typo installation?

    Typo currently has a bug where the “Hello World” article added at installation breaks the blog’s atom feed. Deleting this article should fix the problem.

  21. Why do I have to “activate” my license to use Blogo?

    Unfortunately, the only way we can make sure that licenses are genuine is by activating them over the internet. Each license is valid for use on up to three machines.

  22. I bought a new computer, but Blogo complains that my license is full. How can I deactivate the old computer?

    Email us and we’ll remove your old machine from the system.

If your question was not answered by any of the above, please email us for more assistance.

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